Painted Custom
Exceed customer expectations through Veni, Vidi, Vici
Addressing the Roman Senate after defeating Pharnaces II Bridge, Caesar is also insinuated in the history of the pressure limiting his remarks to what may be the sound bite recorded earlier: veni, vidi, vici (I came, I saw, I conquered). Three words, twelve letters, and bravado, the size of the Forum.
In the time since, Caesar's words came to be used in popular culture as a shortcut Cheeky for a job well done. I'm pretty sure I remember seeing a Bart Simpson veni, vidi, vici t-shirt a few years back, and if not, Well, that's your idea gain for the week.
For now CustomerCentric However, the words of Caesar are Guidestones ... or epitaph. Bent on exceeding the expectations of your customer, how would you react when the job is done, the survey results find, and reports to clients, may be quite happy that their expectations were merely met: your crew arrived, they saw and they did not beat in a word, they did exactly as you promised no more, no less?
The challenge is clear. Can you truly exceed customer expectations without cheating your promise to drop? This prospect may seem daunting, but I say yes you can, and here's how:
- Toot your own horn: in an industry where too often promises are not made, much less maintained, allows your company to be bold with his words. Please express clearly and succinctly remind your client that you make promises, because your work you intend to meet them. "We are pleased to learn that you have found our work to earn our word "is a pleasant and discreet way to remind your client that you order enough to promise and the results were good enough to save your word with the act.
- Ask questions: When a customer mentions you have met expectations and stops there, not afraid to ask how you could do better. "How can we improve our service for you? "is a way of mining this information, why not raise the bar even higher by having a satisfied customer you say something they would like from your service this time? Companies Dare dare ask questions ... and often get thoughtful responses and causing an action.
- Be quick, diligent, and surprising your tracking: thank your guests for taking the time to share impressions and make sure that thank you was sent within 24 hours of receipt of completed. Furthermore, address any specific comment completely while also taking time to surprise your customers by sharing something that you have acquired or learned as a business by the completion project. "Thank you for allowing us to paint your kitchen and dining room! Design is stellar and we enjoyed working in space, in fact, with your permission, we would like to use a photo or two of the completed cabinets as an aid in training our painters latest. "
Even as Punchlist has been completed and sent your crew to their next job, the possibility to exceed the expectations of your customer is, the call sound like the words of Latinate so long ago. Conquer your tendency to stop at a completed survey and 'satisfied' expectations be as bold as a Caesar and surpass, exceed, exceed!
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